Accessibility Policy

The goal of the Accessibility for Ontarians with Disabilities Act, 2005 is to make Ontario accessible to people with disabilities by 2025. The Accessibility Standards for Customer Service have been created to ensure that goods and services are accessible to all Ontarians and that persons with disabilities are treated with respect, dignity, and equality.

We have designed our policies, procedures, and practices so that they adhere to the guiding principles established in the Accessibility Standards for Customer Service: Ontario Regulation 429/07.

While we do not currently provide goods or services directly to the public, we are committed to ensuring that any customer with a disability can access our goods and services. As such, we will ensure the following:

  • Our Staff will be trained on and be familiar with any assistive devices available on site or that may be used by any customers with a disability while accessing our goods and/or services.

  • Persons with disabilities will be communicated with in a way that takes into account, and respects their individual disabilities.

  • Service animals are allowed on our premises in areas that are open to the public.

  • Support persons assisting those with disabilities are allowed to accompany that person on our premises in areas that are open to the public. There are no costs charged to the support person.

  • In the event of a planned or unplanned disruption to any services or facilities where we serve the public, we will notify customers promptly by posting signs that clearly state the reason for the disruption, the anticipated length of time, and a description of alternative services, if available.

  • Employees and others who deal with the public on our behalf will be trained on our policies as they relate to the Accessibility for Ontarians with Disabilities Act, 2005.

  • Our accessibility policy will be reviewed and/or updated at a minimum of every five (5) years.

Sutherland-Schultz Ltd. values input from our customers, business partners, and from the public. We will accept feedback on the way we provide goods and/or services to persons with disabilities via e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . All feedback, including complaints will be carefully reviewed and responded to within 30 calendar days.